SOFT PLAY FAQs
Where are Little Dreamers based?
We are based in Wakefield, West Yorkshire. We cover Wakefield, Leeds, Huddersfield, Pontefract, Castleford. If you are booking us for a Wedding or Christening that is not listed in these locations please let us know as we are willing to travel to accommodate your booking.
How long does my rental last for?
All rentals are 4 hours in total. For anything longer we charge £15 extra per hour. We do ask for the earliest access to your venue to set-up, but this time is not included in your hire time. Please let us know upon booking how long you require the hire for and we will look at whether we can accommodate this for you
Is there a delivery & set-up fee?
Delivery is free within a 5 mile radius of our base, charges will apply outside this area. There is a standard £10.00 set-up fee.
Who can use the soft play?
Children up to 5 years old. All children must be supervised by an adult (18 years old+)
Where can the soft play be set up?
The Little Dreamers soft play can be set in any area inside or outside. If you choose an outside area this will be weather dependent, but the soft play can always be covered by a gazebo if you have one. However if this is not possible provisions will need to be made to have the soft play area moved inside. We can help with this.
How large are the soft play set-ups?
Each package has a suggested size guide with them. Measurements of your venue space are required upon booking to ensure the package you have booked will fit.
How long is set-up & collection?
For our soft play area to be set up & collected we ask you allow for 45 minutes each way. If you are using a venue other than your home please ensure you have allowed for this time when booking with the venue.
Is there a deposit to pay?
We do ask for a £50.00 deposit to secure your booking, which is returned after we have received the equipment back in the same condition. Little Dreamers have the right to retain the deposit for all cancelled bookings but we will transfer this to a new date if this is within 30 days of the original booked hire date, subject to availability. Any cancellations within 30 days will be charged 50% of the final amount and any cancellations within 14 days will be charged in full.
How do we pay?
Deposits are payable by bank transfer. The full cost of the hire will be required 48 hours prior to the event, preferably by bank transfer. We do accept cash and payment must be made prior to the setup of the soft play area.
What am I responsible for?
Upon booking we provide our full T&Cs with your booking confirmation. Our T&Cs outline our safety guidelines and your responsibility as a hirer. These must be signed and returned to us 48 hours prior to your event.
Are you insured?
Yes, we hold full public and product liability insurance with BAPIA Ltd. Certificates can be provided upon request.